Shipping policy
DELIVERY, RETURN, REFUND & CANCELLATION POLICY
1. Shipping & Delivery
Delivery Locations
Kumar Trading Middle East delivers orders across the United Arab Emirates
All orders are delivered through approved third-party courier partners.
Estimated Delivery Time
- UAE Orders: Approximately 1–2 working days
- International Orders: Approximately 4–10 working days, depending on the destination, customs clearance, courier operations, and local delivery conditions.
Delivery times are estimates and may occasionally be affected by circumstances beyond our control, including public holidays, customs procedures, weather conditions, or courier delays.
Delivery Charges
- UAE: AED 14 flat delivery charge.
- International Orders: Shipping charges will be calculated and displayed at checkout based on the destination and order details.
Customers are responsible for providing a complete and accurate delivery address, telephone number, and contact information when placing an order.
Kumar Trading Middle East will not be responsible for delays resulting from incomplete or incorrect delivery information provided by the customer.
2. Order & Payment Confirmation
Once an order has been successfully placed and payment has been received, an order confirmation will be sent to the customer's registered email address.
Customers are advised to review the confirmation carefully and contact us promptly if any information is incorrect.
3. Refund Policy
Approved refunds will be processed according to the following conditions:
Refund Method
Refunds will be issued only through the original payment method used for the purchase.
Refund Processing Time
Once a refund has been approved and processed by us, it may take approximately 1–15 days for the amount to appear in the customer's account, depending on the customer's bank, card issuer, or payment provider.
Please note that processing times after the refund has been initiated are determined by the relevant financial institution and may vary.
4. Return & Exchange Policy
We accept eligible return requests within 7 days from the date of delivery.
A return or replacement may be requested if:
- The customer receives an incorrect product.
- The product arrives damaged or defective.
- The product received does not reasonably match the product ordered.
- An unopened product is otherwise eligible for return under our applicable return conditions.
For returns not related to damage, defects, or incorrect products, the product must:
- Be unused and unopened.
- Remain sealed.
- Be returned in its original packaging and condition.
- Show no signs of use, alteration, or tampering.
For hygiene and product-integrity reasons, perfumes or other products that have been opened or used may not be eligible for return unless the product is defective or otherwise covered by applicable consumer protection laws.
Return Procedure
- Contact us through our Contact Us page or customer service channels within the applicable return period.
- Provide your order number, details of the issue, and photographs where applicable.
- Our customer service team will review the request and provide return instructions if the return is approved.
- Products should be returned using a registered and trackable courier service, unless collection is arranged by us.
- Once the returned product has been received and inspected, an eligible return will be processed as a replacement, exchange, or refund, as applicable.
Return Shipping Charges
Original shipping and handling charges are generally non-refundable, except where required by applicable law or where the return is due to an incorrect, damaged, or defective product supplied by us.
We reserve the right to reject return requests where a product has been used, altered, damaged after delivery, or otherwise does not meet the applicable return conditions.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable UAE law.
5. Order Cancellation Policy
Customers may request cancellation of an order before the order has been processed or dispatched.
To request a cancellation, customers should contact us as soon as possible after placing the order.
Once an order has been packed, processed, or handed over to the courier, cancellation may no longer be possible and the applicable Return Policy will apply instead.
Where a prepaid order is successfully cancelled:
- The refund will be issued to the original payment method.
- Refund processing may take approximately 10–45 days, depending on the customer's bank, card issuer, or payment provider.
Kumar Trading Middle East reserves the right to cancel an order in circumstances including product unavailability, payment verification issues, pricing errors, suspected fraudulent transactions, or circumstances preventing fulfilment of the order. Any payment collected for an order cancelled by us will be refunded through the original payment method.
6. International Orders
For international deliveries, customers may be responsible for any applicable customs duties, import taxes, clearance charges, or other fees imposed by the destination country, unless otherwise stated during checkout.
Customs clearance procedures may also affect the estimated delivery time.
Customers are responsible for ensuring that products ordered are permitted for import into their destination country.
7. Contact Us
For questions regarding delivery, cancellations, returns, refunds, or your order, please contact us:
Kumar Trading Middle East
Dubai, United Arab Emirates
Email: Support@vireyaperfume.com
Telephone: +971 52 7519269
We recommend reviewing this policy before completing your purchase. By placing an order through our website, you acknowledge that you have reviewed and accepted the applicable terms relating to delivery, returns, refunds, and cancellations.